Delete your MTGStack account
If you still have the app
Open Settings → Account → Delete account and confirm. This is immediate and needs nothing from us.
If you have uninstalled the app
Email support@mtgstackdeckbuilder.com from the address you signed in with, asking us to delete your account. Sending it from that address is how we know the request is yours. If you cannot, tell us the address you used and we will verify another way before deleting anything.
We will confirm once it is done, within 30 days and usually much sooner.
What gets deleted
- Your account and your sign-in details.
- Your card collection, decks and purchase list.
- Recorded game results.
- Your display name, profile picture and preferences.
- Any feedback you sent from inside the app.
- The copy held on your device, if you delete from inside the app. Uninstalling also removes it, including the card reference photos, which were only ever stored locally.
What does not get deleted
If you ever paid for a subscription, Stripe keeps the transaction record. Payment processors are required to retain these to meet financial and tax obligations, and neither we nor they can erase them on request. It contains the payment itself, not your collection or decks.
Copies of deleted data may also persist for a short time in routine database backups before those are rotated out.
Cancel a subscription first
Deleting your account is not the way to stop being charged. Cancel first, or you may keep paying for something you can no longer reach. In the app, open Settings → Subscription and use the billing portal to cancel. Premium then stays active until the end of the period you have already paid for.
If you have lost access to the app and need a subscription cancelled, email us at the address above and say so explicitly.